Legal & Trust Center
Trust is the whole job.
You're handing us part of your business. Here, in plain words, is how we look after it — and every document that backs it up.
Your information
Each business's data is walled off at the database level. Only you — and, when needed, our small operations team, with every access logged — can see it.
Payments
Stripe processes every payment. We never see or store your card number. Handled bills through its own account.
How AI is used
AI reads what you tell us and drafts your review. Every finding is labeled — verified, inferred, or needing a check — and estimates are always called estimates.
You control automation
Choose research only, drafts, ask-first or automatic, with spending and messaging limits. Revoke everything in one click.
Connected services
We only connect tools you ask us to, and you can disconnect them any time. Every outside provider is listed publicly.
Privacy requests
Download your data instantly, or ask us to correct or delete it from your Privacy Center. We answer within 45 days.
Reporting a problem
Found a security issue? Our Security page explains how to tell us. We welcome good-faith reports.
What we don't claim
We hold no security certifications yet and won't pretend otherwise. We're a business-services company, not a law firm, bank or accountant.
Every document
These documents are awaiting final legal review and may be updated. Every change gets a new version number.
- Terms of ServiceThe agreement between you and Handled: what we do, what you control, what you pay, and the limits of what we promise.v1.0 · effective 2026-10-01
- Privacy PolicyWhat we collect, why, who we share it with, how long we keep it, and the rights you have.v1.0 · effective 2026-10-01
- Acceptable Use PolicyWhat Handled may not be used for.v1.0 · effective 2026-10-01
- Cookie PolicyWhich cookies and storage we use, and how to choose.v1.0 · effective 2026-10-01
- AI Use & Transparency NoticeWhere AI is used, what it can and cannot do, and how every finding is labeled.v1.1 · effective 2026-10-01
- Data Protection & ProcessingHow your information is classified, protected, retained and deleted — and our Data Processing Addendum for business customers.v1.0 · effective 2026-10-01
- Refund & Cancellation PolicyCancel in one click. What happens to your money when you do.v1.0 · effective 2026-10-01
- Payment & Billing TermsPrices, monthly credits, automatic renewal, taxes and how payments are processed.v1.1 · effective 2026-10-01
- Communications TermsWhat we send, and how you control it.v1.0 · effective 2026-10-01
- Third-Party Services & Sub-processorsThe outside services Handled relies on, what they receive, and where.v1.0 · effective 2026-10-01
- Provider TermsTerms for outside professionals Handled coordinates on a customer's behalf.v1.0 · effective 2026-10-01
- Customer Authorization TermsExactly what it means when you tell Handled to act for you.v1.0 · effective 2026-10-01
- Disclaimer & No GuaranteeWe work hard for you, but we cannot promise results.v1.0 · effective 2026-10-01
- Intellectual Property & Content OwnershipWho owns what.v1.0 · effective 2026-10-01
- Security & Data ProtectionHow your information is protected, in plain English — and how to report a problem.v1.0 · effective 2026-10-01
- Accessibility StatementOur commitment to a site everyone can use.v1.0 · effective 2026-10-01
- Privacy & Legal ContactHow to reach us about privacy, legal or security matters.v1.0 · effective 2026-10-01